Fulfillment Coordinator and Receptionist
Position Type: Part-time hourly
Reports to: Marketing and Communication Manager
The Oxford American Literary Project, Inc. (OA), the nonprofit 501(c)(3) arts organization that publishes the Oxford American magazine, a quarterly national literary publication, seeks a self-motivated individual to join its team as a part-time Fulfillment Coordinator and Receptionist. The Fulfillment Coordinator and Receptionist (FCR) has the opportunity to creatively use their organizational and communication skills to provide excellent customer service to OA ecommerce shoppers, subscribers, and donors via phone and email. This position serves as the primary point of contact for donor, retail, and subscription-related inquiries and is a liaison between the OA’s internal departments and external stakeholders.
- Fulfill and ship orders from the OA’s online store and ship packages for internal departments in a timely manner.
- Multi-task and prioritize inquiries (whether received by phone, in person, through mail, or email) in a courteous, timely, and professional manner.
- Plan and manage movement and reorganization of current magazine and retail inventory, and assist with general execution of OA’s move to new offices (Dec. 2020).
- Work closely with customers and the OA’s subscription management service (Fulco) to troubleshoot and solve subscription issues.
- Pick up and open all incoming mail, record checks, and post all outgoing mail.
- Serve as liaison with independent bookstores who receive OA issues for resale.
- Maintain inventory of office and shipping supplies and create orders as needed. 3. Support colleagues with scheduling, onsite problem solving, data management, A/V needs, and copies / scans.
- Maintain detailed inventory of online retail store items updating inventory logs as needed with new products and adding them to the online store.
- Assist in keeping the office generally organized, tidy, and welcoming of guests.
- Other duties as assigned.
- Excellent interpersonal and communication skills (in-person, in writing, and over the phone).
- Bachelor’s degree and/or experience in Marketing and/or Communications highly desired.
- Proficiency in Microsoft Office and Google Docs required. Knowledge of OrderCup (shipping software) and Shopify (online store) a huge plus.
- Physical ability to climb stairs while lifting and transporting packages up to 35 lbs unassisted, pushing carts to/from buildings and parking lots more than a block in distance.
- Willingness to learn new skills and work cooperatively toward the goal of furthering the OA’s mission.
- Must have a valid driver’s license, and access to an insured vehicle for daily post office runs.
Compensation: $15 per hour + a $300 / month health and wellness stipend
Time Commitment: 18-20 hours per week from Monday–Thursday
Oxford American’s Points South podcast is dedicated to exploring the complexity and vitality of the South through storytelling and song. We are seeking an experienced producer to work on a contract basis to complete a portion of the project and advance the mission of the podcast, which has recently received support from the National Endowment for the Humanities.
The Producer will collaborate with the executive editor to craft multiple segments, including installments of the Prologue, a recurring series that examines underreported stories in Southern history and their reverberations in the present. The Producer will serve as the podcast’s project manager and “utility player,” pitching in where needed; guiding the work of other producers; coaching host/reporters; maintaining the production calendar; and coordinating with contributors and sound designers.
The Producer will inherit segments in various states of production and will be tasked with taking segments from the outline stage through to broadcast as well as scripting and creating rough cuts with audio already captured.
In this role, which is available for immediate start, the Producer will work collaboratively with OA editors toward releasing a second season of Points South to air from fall 2020 to spring 2021 that comprises approximately 12 episodes.
The ideal candidate is highly skilled as both a storyteller and an engineer and understands the possibilities and limitations of the medium.
- At least 3+ years of experience producing and/or editing audio for radio or podcasts
- Background in journalism ideal
- Ability to craft a story, editorially and technically (ProTools expertise required)
- Ability to work 15-20 hours per week from September to June
- Ability to lead a production team
- Ability to clearly communicate deadlines, expectations, and editorial direction
- Lived experiences that inform the project’s focus on amplifying underrepresented Southern voices (preferred)
- Strong mastery of production and ability to juggle multiple projects
- Experience working on a tight production schedule
- Strong creative problem-solving skills
The Oxford American offers a comprehensive year-round editorial internship program.
We have full-time and part-time positions available and offer a stipend of $2,500 per term. Internships begin in January, June, and September, though the program provides some flexibility for starting dates, and the opportunity for interested interns to extend their terms. For the near future, internships will be remote.
The OA is grateful to the family of Jeff Baskin (Susan Weinstein, Bernie and Danny Baskin) for their generous support of this program. Jeff Baskin, a librarian by trade, was a lifelong and generous literary citizen. His imaginative approach to his work and his programming innovations brought reading and writing to countless in the North Little Rock community. In 2010, he initiated the Laman Library Writers Fellowship, an annual award that honored Arkansas writers. In partnership with his family, the Oxford American is proud to reinvigorate and expand this legacy to support editors and writers.
We accept applications for all terms year-round but please note the following deadlines:
- April 15 for internships starting in June
- August 21 for internships starting in September
- November 15 for internships starting in January
Interns are a vital part of the Oxford American’s print and digital production teams. The duties of an intern include evaluating manuscript submissions, participating in the planning of issues, fact-checking and proofreading stories, drafting posts for social media, and creating and maintaining digital content for the website. Interns are encouraged to participate in our off-site concerts and readings, generate article ideas, and to write for oxfordamerican.org.
Applications should include a detailed cover letter, resume, and one writing sample of up to 5 pages in length. Your sample could be one long piece or a collection of short pieces. (Samples can include critical and/or creative work, though a substantial portion should be prose.) Please specify the term for which you are applying.
Submit your application using this form. Simply create a Submittable account and follow the instructions to attach your materials.
Thank you for your interest.